Business:
Hospital
Region:
India
Locations:
18
About The Hospital
This Hospital is Located in India and has 18 Locations with a capacity of 1800+ Beds and over 500 employees. It is Accredited by NABH.
Objective
The objective of this project was to help the hospital increase new bookings & improve patient engagement.
About the Project
A conversational AI was designed on WhatsApp that would allow patients to:
- Book Appointment
- Pull latest & historical lab results
- Locate the nearest centre
- Get quick support
- Check ongoing offers
The complete system was integrated with their HIS system and SMS Gateway.
Key Use Cases
Business Impact
140+
Appointments Handled in First Month
180+
Queries Automated in First Month
82.1%
Reports Log Success Rate in First Month
71.43%
Patient Satisfaction Score
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