Voiceoc Helps Oman Based Hospital Generate $2,270 Worth Bookings Per Month & Reduce Customer Care Calls Traffic By 31.14%
Business:
Hospital
Region:
Oman
Locations:
4
About The Hospital
A JCI accredited hospital, it is one of the fastest growing hospital having hospitals & polyclinics at multiple locations.
Challenges
The hospital felt a need to add a self serve & convenient touchpoint to provide 24/7 access to hospital services. Moreover, the hospital needed a mechanism to reduce patient wait time in the hospital & reduce calls at the customer care department. The expectation from adding this channel was to enhance patient experience & grow daily bookings.
Solution
Voiceoc team had a detailed discussion with the relevant stakeholders of hospital regarding the challenges faced & accordingly designed a ‘conversational WhatsApp AI’ that was trained on millions of conversational data points & had the capability to interact both in English & Arabic language. The system allowed patients to book OPD appointment, avail lab reports, get queries resolved and connect with agents for support. The system was also end to end integrated with the backend HIS to pull & push patient data in real time.
Key Use Cases
Business Impact
2,570
Patients Handled Monthly
$4,950
Worth Appointment Leads Delivered Per Month
81.13%
Patient Satisfaction Score
4.2%
Growth In Monthly Traffic
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