Voiceoc Helps Telangana Based Diagnostics Company Generate $3,200+ Worth Bookings Per Month & Handled 1,600+ Reports Requests Per Month in less than 15 seconds




South India



About The Diagnostic Company

This diagnostic company is a 40 years public listed company having 90+ centres & headquartered in Telangana.


The company felt a strong need to provide a channel that can enable their patients to quickly book test appointments and provide support. Moreover, the call centre system was loaded with calls for invoices & reports and so, there was a strong need to design a mechanism that can allow patients to retrieve the reports & invoices at their end.


Voiceoc team did in depth analysis to understand the challenges that the diagnostic company was facing & accordingly designed a ‘WhatsApp Conversational AI’ that would enable patients to book tests, locate nearest centre, pull out latest & historical reports & invoices plus avail support from the customer care agent. The system was integrated with LIMS and was designed to communicate both in English & Telugu language.

Key Use Cases

Business Impact


Patients interacting per month

$3,200+ (INR 2,60,000+)

Worth bookings generated per month


Reports requests processed in less than 15 seconds


Patient interactions handled outside working hours

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