Business:
Diagnostic company
Region:
India
Locations:
140+
About The Diagnostic Company
This Diagnostic company is Located in India and has 140+ Locations, has 900+ Employees. This Hospital is Accredited by NABL, Bureau Veritas Certification and NABH.
Objective
The objective of this project was to help the diagnostic lab increase new bookings & enhance the patient experience.
About the Project
A conversational AI was designed on WhatsApp that would allow patients to:
- Book appointment
- Pull lab results on the go
- Book a home visit
- Check ongoing offers
- Get quick support
The complete system was integrated with their LIMS system, CRM and SMS gateway.
Key Use Cases
Business Impact
1,350+
Appointment Bookings Per Month
8,300+
Reports Successfully Handled Monthly
99.7%
Reports Success Rate
Other Case Studies
Voiceoc Helps KSA Based Diagnostic Company Handle 13,200+ Patients & Generate $35,720 Worth New Test Bookings Per Month
How Voiceoc helped KSA-based Diagnostic Chain to grow bookings...
Voiceoc Helps Oman Based Hospital Generate $2,270 Worth Bookings Per Month & Reduce Customer Care Calls Traffic By 31.14%
How Voiceoc helped Oman-based Hospital to grow bookings...
Voiceoc Helps Bahrain Based Hospital Generate $17,985 Worth Bookings Per Month & Reduce Customer Care Calls Traffic By 11.87%
How Voiceoc helped Bahrain based Hospital to grow bookings...
Voiceoc Helps India Based Diagnostic Company Generate ₹14,47,500 Worth New Test Bookings Per Month & Reduce Customer Care Calls By 35.71%
How Voiceoc helped India-based Diagnostic Chain to grow bookings...
Voiceoc Helps Telangana Based Diagnostics Company Generate $3,200+ Worth Bookings Per Month & Handled 1,600+ Reports Requests Per Month in less than 15 seconds
How Voiceoc helped Telangana-based Diagnostic Chain to grow...
Stay updated with industry specific educational content
Educational content Case studies Industry white papersBy providing your email you consent to allow Voiceoc to store your information and provide you the content requested.