Business:
Diagnostic company
Region:
India
Locations:
16
About The Diagnostic Company
This Diagnostic company is Located in India and has Multiple Locations, has 400+ Employees. This Hospital is Accredited by NABL & CAP .
Objective
The objective of this project was to help the diagnostic lab increase new bookings & enhance the patient experience.
About the Project
A conversational AI was designed on WhatsApp that would allow patients to:
- Book appointment
- Pull lab results on the go
- Book a home visit
- Check ongoing offers
- Get quick support
The complete system was integrated with their LIMS system, CRM and SMS gateway.
Key Use Cases
Business Impact
1,262+
Patient Queries Handled Monthly
266
Reports Successfully handled Monthly
64.53%
Patient Satisfaction Score
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