Business:
Hospital
Region:
India
Locations:
1
About The Hospital
The Super specialty hospital offers comprehensive healthcare services, specialising in Neurosciences, Cardiology and CTVS, Joint Replacement, Obstetrics & Gynecology, Pediatrics, Neonatology, and more.
Challenges
This hospital is known for delivering a superior experience to its patients; however, the hospital was facing the following challenges:
- Conventional appointment booking process & minutes of waiting on customer care calls was leading to high drop off rate & poor patient experience
- Lower conversion rate on campaigns
- Stiff competition from other hospitals based out of Delhi NCR
Solution
Voiceoc team had a detailed discussion with the relevant stakeholders of the hospital regarding the challenges faced & accordingly designed a ‘conversational WhatsApp AI’ that was trained to help patients book appointments.
The complete system was trained on millions of conversational data points to help patients book appointments, pull out lab results, get queries answered, discover offers, and a lot more.
Key Use Cases
Business Impact
1,392
Patients Handled Monthly
₹3,65,400
Worth Appointment Delivered Per Month
91.58%
Patient Satisfaction Score
52.24%
Growth In Monthly Traffic
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