Business:
Diagnostics
Region:
India
Locations:
10
About The Diagnostic Company
It is one of the most reputed & oldest diagnostic company of Delhi.
Challenges
This diagnostic company is known for providing highly personalised experience to its patients. However, the growing traffic on customer care department lead to delays in answering to patients. Also, due to rise in diagnostic companies in the region, this diagnostic company felt a strong need to increase bookings and increase conversion rate on campaigns & offers.
Solution
Voiceoc team had a detailed discussion with the marketing & operations team of the diagnostic company to understand their challenges. This discussion helped us understand the most common queries for which patients were calling the customer care and explore potential options to grow bookings. Based on these data points, Voiceoc designed a ‘WhatsApp Conversational AI’ that would allow patients to book tests, pull lab results, avail support and a lot more in seconds.
Key Use Cases
Business Impact
240+
Avg. Test Bookings Monthly
652
Report Queries Automated Per Month
84.56%
Patient Satisfaction Score
35.28%
Growth In Monthly Traffic
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Voiceoc Helps India Based Diagnostic Company Generate ₹14,47,500 Worth New Test Bookings Per Month & Reduce Customer Care Calls By 35.71%
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