Business:
Hospital
Region:
Bahrain
Locations:
5
About The Hospital
One of the oldest hospital in the region, The hospital offers general and specialist medical & dental services from 5 different branches.
Challenges
In recent years, the hospital has been exploring ways to improve patient experience through digital solutions. One of the key areas they identified was the need to enhance their appointment booking process and provide 24*7 chat support for their patients.
Prior to this, patients had to call during business hours to schedule an appointment or obtain medical advice. This resulted in long phone lines and made it difficult for patients to schedule appointments when they were needed. Furthermore, patients frequently forgot their appointment dates and times, resulting in missed appointments, increased hospital costs, and decreased patient satisfaction.
Solution
The Voiceoc team worked with the hospital’s key stakeholders to discuss the challenges they faced and designed a ‘conversational WhatsApp AI’ that would allow patients to do registration, book appointments, retrieve reports & invoices, avail support and explore offers.
Key Use Cases
Business Impact
2,735
Patients Handled Monthly
$17,612
Worth Appointment Leads Delivered Per Month
93.12%
Patient Satisfaction Score
21.27%
Growth In Monthly Traffic
Other Case Studies
Voiceoc Helps KSA Based Diagnostic Company Handle 13,200+ Patients & Generate $35,720 Worth New Test Bookings Per Month
Voiceoc Helps Oman Based Hospital Generate $2,270 Worth Bookings Per Month & Reduce Customer Care Calls Traffic By 31.14%
Voiceoc Helps Bahrain Based Hospital Generate $17,985 Worth Bookings Per Month & Reduce Customer Care Calls Traffic By 11.87%
Voiceoc Helps India Based Diagnostic Company Generate ₹14,47,500 Worth New Test Bookings Per Month & Reduce Customer Care Calls By 35.71%
Voiceoc Helps Telangana Based Diagnostics Company Generate $3,200+ Worth Bookings Per Month & Handled 1,600+ Reports Requests Per Month in less than 15 seconds
Stay updated with industry
specific educational content
Educational content Case studies Industry white papers