Business:
Hospital
Region:
Oman
Locations:
3
About The Hospital
A prominent hospital of Oman known to deliver state of art medical care.
Challenges
Oman market is very competitive as it is loaded with some really prominent hospitals. Due to this competitive nature of the market, this hospital was looking for an innovative solution that can help them grow patients outreach, booking numbers and stay engaged with existing patients while delivering superior experience to them.
Solution
The Voiceoc team worked with the hospital’s key stakeholders to discuss the challenges they faced and came up with an innovative solution of automating all touchpoints of the patients on WhatsApp. WhatsApp is the most popular messaging app in Oman and bringing patient touchpoints on it, including patient registration, appointment bookings, reports access, offers checkout etc., was expected to help them fix the challenges and win in the competitive market.
Key Use Cases
Business Impact
4,083
Patients Handled Monthly
$14,175
Worth Appointments Delivered In 1 Month
85.42%
Patient Satisfaction Score
8.50%
Growth In Daily Traffic
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