Cut Down Workload Reduce Your Support Costs

Your front desk team is spending hours with patients on calls and texts for the same things leading to inefficiency, long wait times and overflowing voicemail. Transform this today with Voiceoc’s Generative AI powered Voice & Text AI assistant.

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SUCCESS STORIES

"Voiceoc could provide everything we were looking for in a solution and as a business partner"

Voiceoc is dedicated to ensuring your needs are met; they are easily accessible and will continue to customize your organization’s individualized Voiceoc solution.

Patrick Dasoberi

Michael Delac, CMPE

COO at Fairfax Colon & Rectal Surgery
SUCCESS STORIES

"I would highly recommend Voiceoc to any client in the medical or appointment setting space"

Using Voiceoc, we have saved on labor costs and freed up agent bandwidth to focus on higher revenue generating tasks. In addition, the feedback from our patients in terms of ease to reschedule and book new appointments has been overwhelmingly positive.

Patrick Dasoberi

Scott I. Solomon

Director of Call Center and Business, Development @ Allure Medical
SUCCESS STORIES

"Voiceoc’s AI receptionist has been a game-changer"

Voiceoc has completely eliminated missed calls and long wait times, while freeing up our staff to focus on in-clinic work without the constant pressure of managing phones. In just 5 months, we saved over 9,800 minutes of call handling time and recovered nearly 100 missed appointment calls each month.

Patrick Dasoberi

Dr. Chuck Le

Owner @ 7 Day Dental

SUCCESS STORIES

"Voiceoc could provide everything we were looking for in a solution and as a business partner"

Voiceoc is dedicated to ensuring your needs are met; they are easily accessible and will continue to customize your organization’s individualized Voiceoc solution.

Michael Delac, CMPE

COO at Fairfax Colon & Rectal Surgery

Conversational AI Built For Enterprises Of All Sizes

Integrated With Your EHR, Voiceoc Automates All Your Patient Interactions

Human-like Voice & Text AI Assistant That Can Handle Unlimited Patient Interactions Simultaneously 24x7. It Integrates With Your EHR & Delivers Assistance Over Call Center System, Website, SMS And More.

Automate Appointment Related Outbound Calls

Save Time And Reduce Appointment No-Show

Automate outbound calls & texts to your patients for appointment reminders, confirmations and other related interactions in seconds.

Extended Functionalities

Drive Patient Engagement To The Next Level!

Voiceoc is loaded with the features that you would need to deliver a personalised & quick support to your patients 24x7

Human-like AI Experience

Say bye to ‘Robotic’ bots. Voiceoc communicates to your patients the way your front desk team member would do.

Seamless Human Handoff

Voiceoc is engineered to handle 90-95% incoming queries through AI and can intelligently direct the patients to the right agent as and when required. This guarantees an uninterrupted patient experience without any compromises.

Agents Can Revert by speech inputs

Agents Can Save Time By Communicating Through Voice Notes Instead Of Typing On The Dashboard.

Text AI Supports All languages

Enable your patients to interact in their preferred language—be it Spanish, Chinese, Hindi, Arabic, or any other—across Voiceoc SMS and Web AI assistant platforms.

Integrates With Your EMR

Voiceoc can integrate with your EMR system to automate the entire process of patient record identification, appointment booking, and prescription support, reducing the need for staff intervention.

Quick Setup And Go Live

You can go live with Voiceoc in days and start reaping benefits by cutting down calls volume and improving front desk efficiency.

Gain Actionable Insights

Voiceoc dashboard lets you uncover actionable insights that can help you understand your patient behavior, discover areas of improvement and a lot more.
SUCCESS STORIES

“Fantastic, Innovative & Human-like AI experience”

Voiceoc team helped us overcome one of the biggest challenges that we had which was todeliver immediate & personalized support to our patients and drive more bookings. The AI was very smart and gave a human-like experience to all our patients. It automated our entire process of appointment booking, customer support, and feedback.

Patrick Dasoberi

Patrick Dasoberi

Chief Technology Officer at CarePoint
SUCCESS STORIES

“Voiceoc AI helped us deliver exceptional experience to our patients”

Voiceoc has robust features that fulfil all our needs. The team is very proactive and has
been very flexible with us. They have worked as a true partner and made sure that we get
value out of it. Voiceoc integration ecosystem is also very strong and that helped us make
the system live for use quickly.

Joji K Mathews

Joji K Mathews

Head Of Information Technology at KIMS Healthcare
SUCCESS STORIES

“Voiceoc Helped Us Reduce Our Missed Calls By 77% & Save Money”

With Voiceoc’s AI system, we were able to reduce our missed calls by 77% and leave offices
empty when no providers were in for that day, saving us money.

Joji K Mathews

Dr. Daniel Roshan, MD, FACOG, FACS

CEO at Rosh Maternal-Fetal Medicine
SUCCESS STORIES

“We're glad to have partnered with Voiceoc”

The conversational AI system helped us reduce incoming calls traffic and increase bookings.
Within a few months we could see the system handling close to 20% of our traffic.

Nadim Navde

Information Technology Director at Bahrain Specialist Hospital
SUCCESS STORIES

“Best conversational AI for healthcare space”

Voiceoc team was very proactive. They designed a complete conversational
AI an helped us grow new booking & reduce calls traffic by 18%.

Dishant Gupta

Dishant Gupta

Associate General Manager at MAX Lab

Our Numbers Speak For Themselves

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1 Million +

Monthly Patient Conversations

7x - 10.6x

ROI Achieved

91.37 %

Avg. Patient Satisfaction Score

90-95 %

Patient Queries Handled By AI

Voiceoc: Smartest Conversational AI For Hospitals & Labs To Engage With Their Patients

Voiceoc:
Smartest Converational AI For Hospitals to Engage With Patients

Top 30

Ranked Amongst “Top 30 startups”
by Inc 42 media in the month of April 2022

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LLM Powered AI Assistant

Integrated With ChatGPT To Provide Reliable
Information To All Your Patient’s Questions

Harness the fusion of large language models with Voiceoc's unparalleled clarity. With GPT-4, enjoy limitless search and FAQ functionalities, revolutionising patient support. Deliver precise responses instantly while retaining complete control.

Integrated With GPT-4 To Provide Reliable Information To All Your Patient’s
Questions
Security

Voiceoc Is HIPAA Compliant And Committed To Data Privacy & Security

eBook AND BLOGS

Latest Reads From Voiceoc

August 27, 2025

From Reception Calls to Voice AI: What’s Best for Patient Engagement?

 In healthcare, patient engagement is more than just answering phone calls or scheduling appointments; it’s about building trust, improving communication, and delivering a seamless patient experience. For decades, the first point of contact for patients has been a reception call, where staff manually handle inquiries, confirm appointments, and assist.

If you are looking for the right Voice AI assistant for the health industry, then fill up the form right away!

However, with rising patient expectations and advancements in AI-powered healthcare solutions, a new player has entered the field: Voice AI virtual assistants. These intelligent systems can handle thousands of patient interactions simultaneously, offering personalized, efficient, and round-the-clock support.

This blog explores the shift from traditional reception calls to Voice AI, evaluating which delivers better patient engagement in today’s digital-first healthcare landscape.

The Role of Reception Calls in Patient Engagement

Reception calls have long been the backbone of patient-provider communication. A friendly receptionist answering the phone creates a sense of familiarity and trust. Receptionists typically:

  • Schedule and confirm appointments.
  • Provide directions and basic information.
  • Answer general patient queries.
  • Handle urgent calls and escalate when necessary.

While effective, this traditional method faces challenges in today’s fast-paced environment. Limited staff availability, call wait times, language barriers, and human error often hinder smooth engagement.

Key Statistics:

  • According to a study by Accenture, nearly 68% of patients report frustration due to long call wait times at hospitals and clinics.
  • Another survey shows 30% of patients fail to connect on the first attempt when calling healthcare providers, leading to missed opportunities for care and follow-ups.

The Rise of Voice AI in Healthcare Communication

With digital transformation reshaping healthcare, Voice AI virtual assistants have emerged as a smarter, scalable solution. These AI-driven systems use natural language processing (NLP) to understand and respond to patient queries in real time.

How Voice AI Engages Patients:

  • 24/7 availability – No missed calls or office-hour restrictions.
  • Automated scheduling – Patients can instantly book, reschedule, or cancel appointments.
  • Multilingual support – Breaking communication barriers for diverse populations.
  • Personalized reminders – Automated confirmations, follow-ups, and health check reminders.
  • Reduced workload – Front desk staff can focus on complex cases instead of repetitive queries.

Key Statistics:

  • Research by Markets and Markets predicts the global healthcare virtual assistant market will reach $5.2 billion by 2028, growing at a CAGR of 22.5%.

  • A study shows Voice AI can reduce no-shows by up to 25% through consistent reminders and confirmations.

Why Voice AI Delivers Better Patient Engagement?

1. Seamless Accessibility

Patients no longer want to wait on hold. Voice AI ensures instant responses, allowing patients to access healthcare information anytime, anywhere.

2. Personalization at Scale

While a receptionist can remember details of a handful of patients, Voice AI can track, store, and recall personalized data for thousands of patients, delivering custom reminders and tailored support.

3. Error-Free Communication

Manual calls are prone to errors, misheard names, incorrect dates, or forgotten follow-ups. Voice AI eliminates such errors by standardizing communication workflows. 

From Burnout to Balance: How Healthcare Automation Transforms Workflows?

4. Multilingual and Inclusive Care

With Voice AI, healthcare providers can serve diverse populations in multiple languages, ensuring no patient feels left out due to language barriers.

5. Cost-Effective Solution

Hiring and training reception staff is costly. Voice AI offers a long-term ROI, reducing administrative overhead while increasing engagement efficiency.

Real-World Impact of Voice AI on Patient Engagement

Case Example: Allure Medical (with 14 offices) partnered with an AI healthcare assistant to streamline appointment confirmations. Before AI, staff spent hours daily making manual calls. After implementing Voice AI, they achieved:

  • 25% boost in appointment confirmations.
  • Significant reduction in staff workload.
  • Higher patient satisfaction due to faster, automated communication.

This shows how Voice AI not only supports patients but also empowers healthcare teams.

Read out the Allure Medical Collaboration with Voiceoc Case Study here!

Challenges and Considerations in Adopting Voice AI

While Voice AI offers transformative benefits, providers must address:

  • Data security & HIPAA compliance – Protecting sensitive patient information.
  • Integration with EHR systems – Ensuring smooth data flow.
  • Human touch balance – Maintaining empathy where AI falls short.

Healthcare providers adopting Voice AI should ensure it complements staff efforts, not fully replaces them. The best results come from a hybrid model, AI handling repetitive tasks while humans focus on complex care.

The Future of Patient Engagement: Blended Care Models

The debate is not about eliminating receptionists but empowering them with AI tools. A blended approach ensures:

  • Patients get instant AI-driven responses for routine queries.
  • Reception staff dedicate more time to sensitive or complex cases.
  • Healthcare organizations achieve higher efficiency, lower costs, and improved patient satisfaction.

Future Outlook:

  • By 2030, it’s predicted that 70% of patient-provider communication will be AI-assisted, while 30% will require direct human interaction.
  • Clinics that adopt Voice AI early will gain a competitive edge in patient loyalty and operational efficiency.

How Voiceoc is Redefining Patient Engagement with Voice AI

Voiceoc is a healthcare-focused Voice AI platform designed to simplify patient communication and reduce the burden on front-desk staff. Acting as a 24/7 virtual receptionist, it manages scheduling, confirmations, and reminders while engaging patients in a natural and supportive way. With features like multilingual conversations and seamless EHR integration, Voiceoc ensures every patient feels connected and cared for. Clinics using Voiceoc have reported fewer no-shows, higher satisfaction rates, and improved overall efficiency—making it a powerful partner in transforming patient engagement.

Connect with Voiceoc health experts for a 30-minute free consultation session!

Conclusion

Patient engagement has come a long way, from waiting on reception calls to interacting with AI-powered voice assistants. While traditional reception calls have their strengths in human empathy, Voice AI brings efficiency, personalization, scalability, and 24/7 availability, qualities essential in modern healthcare.

The future lies in a balanced approach, where Voice AI handles repetitive workflows and human staff focus on delivering compassionate care. For healthcare providers looking to improve patient satisfaction and reduce operational bottlenecks, adopting Voice AI is not just an option; it’s a necessity.

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Cost Reduction and Efficiency Gains from AI at the Front Desk
This eBook dives deep into how cutting-edge AI solutions, like Voiceoc, are reshaping front desk management for the better.
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SUCCESS STORIES

"70% queries were automated"

Out BOT AI saw some great responses & traction in Q1. Over 70% queries were managed by the bot & engaged thousands of customers monthly.

Rubina Memon

DGM Service Quality & Process Excellence at Agilus Diagnostics

Improve Front Desk Efficiency

Cut Down Support Costs & Improve Patient Experience