How Yashoda Super Speciality Hospitals Used AI To Reduce Front Desk Staff’s Workload

Yashoda Super Speciality Hospitals is a prominent network of hospitals and medical centers in India, known for providing cutting-edge healthcare services. Operating multiple facilities, they cater to thousands of patients daily, ensuring quality care at every step.

Challenges: Overwhelmed Front Desk Operations

  • High Call Volume: Overwhelmed front desk with appointment bookings, queries, and medical record requests.
  • Long Wait Times: Frustrated patients due to call queues and reception delays.
  • Rising Costs: Managing large support teams was unsustainable.

The Solution: AI-Powered Transformation

Yashoda Super Speciality Hospitals turned to Voiceoc to address these operational hurdles with a comprehensive AI-driven solution. Here’s how we made it work:

  • Conversational AI: Automated appointment management, query resolution, medical record access, and bill payments.
  • Seamless EMR Integration: Ensured secure, efficient data handling.
  • 24/7 Availability: Patients accessed services anytime without delays.

The Results: Efficiency Redefined

The impact of implementing Voiceoc’s Conversational AI solution was profound:

91.58%
Patient Satisfaction
Faster resolutions and improved experiences.
40%
Monthly Traffic Growth
Increased patient engagement through streamlined services.
31%
Call Volume Reduction
More time for staff to handle priority tasks.
9
Man-Hours Saved Daily
Staff could focus on patient care.

Beyond the Numbers: Empowering Healthcare Delivery

The transformation extended beyond operational improvements:

  • Empowered staff to focus on quality care.
  • Happier patients with shorter wait times and self-service options.
  • Scalable, future-ready operations with significant cost savings.

Why It Worked:

A Focused Partnership for SuccessThe success of the implementation was driven by Voiceoc’s ability to build trust and meet Yashoda’s specific needs:

Deep Understanding of Operations

Voiceoc thoroughly analyzed Yashoda’s workflows, challenges, and patient interaction patterns to design a solution that addressed their core pain points effectively.

Commitment to
Excellence

Voiceoc partnered closely with Yashoda, offering real-time support via calls, emails, and texts. Seamless staff training ensured the system was integrated smoothly into daily operations without disruption.

Scalable Design
for Growth

The system was built to handle increasing patient volumes and integrate seamlessly with existing technologies, ensuring Yashoda was prepared for future expansion.

Great tool to handle patient queries. We evaluated multiple bots and Voiceoc systems stood out the best. They have been working with some really major healthcare enterprises globally and understand the healthcare sector very well. They have great integration capabilities and their team has been very supportive & flexible with us.
Gulraj D.
IT Head, Yashoda Super Speciality Hospitals

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