Fairfax Colon & Rectal Surgery Automates 100% of Appointment Calls 24/7

Fairfax Colon & Rectal Surgery is a trusted name in colorectal healthcare, serving patients across 5 busy offices in Virginia. Known for their compassionate care, they are committed to delivering exceptional patient experiences. However, behind the scenes, they faced challenges that many medical practices can relate to.

Challenges: Overwhelmed Front Desk

  • High Call Volume: Appointment-related calls overwhelmed staff, leading to unanswered calls and frustrated patients.
  • Soaring Staffing Costs: Adding more personnel seemed like the only solution, but it was neither sustainable nor cost-effective.
  • After-Hours Struggles: Dependence on a costly answering service for after-hours calls.
  • Patient Dissatisfaction: Long wait times left patients feeling neglected.

These challenges strained the staff and impacted the practice's ability to provide personalized care.

The Solution: Turning to Voice AI for a 24/7 Front Desk

  • 24/7 Call Automation: Handled all appointment-related calls seamlessly.
  • Unlimited Simultaneous Calls: Managed high call volumes without delays.
  • User-Friendly for All Ages: Delivered fast, intuitive interactions, especially appreciated by older patients.
  • Cost Savings: Eliminated the need for after-hours answering services.
  • Smart Call Routing: Transferred complex queries to live agents when necessary.

The Results: Efficiency and Satisfaction Transformed

100%
Call Automation
All appointment calls handled efficiently, 24/7.
95%
Patient Satisfaction
Faster responses and improved service quality.
33%
Staffing Reduction
No need for additional hires.
8.1
Man-Hours Saved Daily
Staff could focus on in-clinic care.

Beyond Numbers:
A Practice Transformed

Beyond these results, the practice experienced improved morale and patient delight, with older patients particularly impressed by the AI’s simplicity and responsiveness.

Why It Worked: Our Collaborative Approach

The success of this transformation stemmed from Voiceoc’s deep understanding of the practice’s needs, achieved through:

Thorough Customization

Tailored workflows designed to address specific challenges and integrate seamlessly with existing processes.

Post-Implementation Support

Continuous support via text, calls, and email, ensuring a smooth transition and staff confidence in using the system.

Ready To Be The Next Success Story?

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