Business:
Diagnostics
Region:
India
Locations:
900+
About The Diagnostic Company
A well known diagnostic company having 10+ NABL accredited labs and 900+ collection touchpoints
Challenges
The company felt a strong need to provide a channel that can enable their patients to quickly book test appointments and avail support. Moreover, the call centre system was loaded with calls for reports and so, there was a strong need to design a mechanism that can allow patients to retrieve the reports at their end.
Solution
Voiceoc team did in depth analysis to understand the challenges that the diagnostic company was facing & accordingly designed a ‘WhatsApp Conversational AI’ that would enable patients to book tests, locate nearest centre, pull out latest & historical reports plus avail support from the customer care agent.
Key Use Cases
Business Impact
571
Avg. Test Bookings Monthly
3,920
Report Queries Automated Per Month
87.34%
Patient Satisfaction Score
19.74%
Growth In Monthly Traffic
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Voiceoc Helps India Based Diagnostic Company Generate ₹14,47,500 Worth New Test Bookings Per Month & Reduce Customer Care Calls By 35.71%
Voiceoc Helps Telangana Based Diagnostics Company Generate $3,200+ Worth Bookings Per Month & Handled 1,600+ Reports Requests Per Month in less than 15 seconds
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