In our recent webinar, we explored the transformative potential of Generative AI in reducing  support costs for medical practices. The session covered:

Introduction to Generative AI: Understanding its capabilities and applications in healthcare.

Cost Reduction Strategies: Demonstrating how AI can automate routine tasks, streamline  patient communication, and minimise administrative burdens.

Interactive Q&A: Participants engaged with our experts to address specific concerns and implementation strategies.

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Key Solutions That Were Discussed

• Automated Patient Communication: Generative AI can manage appointment scheduling,  reminders, and routine inquiries through automated messages. This reduces the need  for manual intervention, allowing staff to focus on more complex tasks while ensuring  patients receive timely information and support.
• Leverage Voice & Text AI Systems: At most medical practices patients reach out to the  front desk via calls or text. In most cases, the purposes for which patients are calling are  almost the same- appointment booking, managing appointment, referrals, prescription  refill, queries etc. There is a potential to reduce the number of calls coming to your  agents by 90% by leveraging ‘Smart’ Voice & Text AI assistants that can handle front  desk operations. This would also mean as the patient traffic grows, you would not need  to hire more front desk staff as AI can take care of growing traffic.
• Data Driven Insights: AI analytics can track and analyse patient interactions, providing  valuable insights into operational patterns and patient behavior. This data helps  practices optimise their processes, predict patient needs, and make informed decisions  to enhance overall efficiency and reduce support costs.