Client Success & Partnerships

Voiceoc is a leading provider of voice and text automation solutions tailored for medical practices & hospitals. Our innovative technology reduces call volume and support costs by automating routine front desk tasks, such as appointment scheduling, reminders, and patient inquiries. By integrating seamlessly with existing systems, Voiceoc enhances operational efficiency and improves patient satisfaction. Our solutions prioritize data security and comply with HIPAA regulations, ensuring that patient information is handled with the utmost care. Join us to be part of a team revolutionizing healthcare communication through cutting-edge automation.

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Requirements:

We are looking for a candidate who has 2-3 years of experience working in a B2B SAAS company as a ‘Client Success & Partnerships Associate’. The responsibilities include:

• Act as a Techno-Functional Consultant and maximize adoption of Voiceoc
• Assist & train Clients to use the system to its full extent and help them to resolve their support queries
• Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities
• Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices
• Analyzing Client data and helping them discover aspects of the product that are most beneficial to them
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Carrying out periodic health checks to avoid churn
• Keeping Clients updated on new features, and new products they might find useful
• Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals
• Upselling and cross-selling through review of Clients’ progress

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