Business:
Hospital
Region:
KSA
Locations:
2
About The Hospital
It is one of the most reputed and well known hospital group of KSA.
Challenges
This hospital is one of the most reputed hospital of KSA. The hospital has always been keen at adopting new innovative solutions that can help them grow new appointments & deliver quick support to patients. One of the major reason for this is that the customer care department is loaded with calls that leads to delay in response.
Solution
Voiceoc team had a detailed discussion with the marketing & operations team of the hospital to understand their challenges. This discussion helped us understand the most common queries for which patients were calling the customer care and explore potential options to grow bookings. Based on these data points, Voiceoc designed a ‘WhatsApp Conversational AI’ that would allow patients to book appointments, pull lab results, avail support and a lot more in seconds.
Key Use Cases
Business Impact
4,490
Patient Queries Handled In 1 Month
$16,065
Worth Appointments Booked In 1 Month
87.13%
Patient Satisfaction Score
458
Report Queries Handled In 1 Month
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