About The Hospital
This Hospital is Located in India and has 18 Locations with a capacity of 1800+ Beds and over 500 employees. It is Accredited by NABH.
The objective of this project was to help the hospital increase new bookings & improve patient engagement.
About the Project
A conversational AI was designed on WhatsApp that would allow patients to:
- Book Appointment
- Pull latest & historical lab results
- Locate the nearest centre
- Get quick support
- Check ongoing offers
The complete system was integrated with their HIS system and SMS Gateway.
Key Use Cases
Appointments Handled in First Month
Queries Automated in First Month
Reports Log Success Rate in First Month
Patient Satisfaction Score