About The Diagnostic Company
This Diagnostic company is Located in India and has 140+ Locations, has 900+ Employees. This Hospital is Accredited by NABL, Bureau Veritas Certification and NABH.
The objective of this project was to help the diagnostic lab increase new bookings & enhance the patient experience.
About the Project
A conversational AI was designed on WhatsApp that would allow patients to:
- Book appointment
- Pull lab results on the go
- Book a home visit
- Check ongoing offers
- Get quick support
The complete system was integrated with their LIMS system, CRM and SMS gateway.
Key Use Cases
Appointment Bookings Per Month
Reports Successfully Handled Monthly
Reports Success Rate