About The Diagnostic Company
It is one of the most reputed & oldest diagnostic company of Delhi.
This diagnostic company is known for providing highly personalised experience to its patients. However, the growing traffic on customer care department lead to delays in answering to patients. Also, due to rise in diagnostic companies in the region, this diagnostic company felt a strong need to increase bookings and increase conversion rate on campaigns & offers.
Voiceoc team had a detailed discussion with the marketing & operations team of the diagnostic company to understand their challenges. This discussion helped us understand the most common queries for which patients were calling the customer care and explore potential options to grow bookings. Based on these data points, Voiceoc designed a ‘WhatsApp Conversational AI’ that would allow patients to book tests, pull lab results, avail support and a lot more in seconds.
Key Use Cases
Avg. Test Bookings Monthly
Report Queries Automated Per Month
Patient Satisfaction Score
Growth In Monthly Traffic
Other Case Studies
Voiceoc Helps KSA Based Diagnostic Company Handle 13,200+ Patients & Generate $35,720 Worth New Test Bookings Per Month
How Voiceoc helped KSA-based Diagnostic Chain to grow bookings...
Voiceoc Helps Oman Based Hospital Generate $2,270 Worth Bookings Per Month & Reduce Customer Care Calls Traffic By 31.14%
How Voiceoc helped Oman-based Hospital to grow bookings...
Voiceoc Helps Bahrain Based Hospital Generate $17,985 Worth Bookings Per Month & Reduce Customer Care Calls Traffic By 11.87%
How Voiceoc helped Bahrain based Hospital to grow bookings...
Voiceoc Helps India Based Diagnostic Company Generate ₹14,47,500 Worth New Test Bookings Per Month & Reduce Customer Care Calls By 35.71%
How Voiceoc helped India-based Diagnostic Chain to grow bookings...
Voiceoc Helps Telangana Based Diagnostics Company Generate $3,200+ Worth Bookings Per Month & Handled 1,600+ Reports Requests Per Month in less than 15 seconds
How Voiceoc helped Telangana-based Diagnostic Chain to grow...
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