About The Diagnostic Company
It is one of the most reputed & oldest diagnostic company of Delhi.
This diagnostic company is known for providing highly personalised experience to its patients. However, the growing traffic on customer care department lead to delays in answering to patients. Also, due to rise in diagnostic companies in the region, this diagnostic company felt a strong need to increase bookings and increase conversion rate on campaigns & offers.
Voiceoc team had a detailed discussion with the marketing & operations team of the diagnostic company to understand their challenges. This discussion helped us understand the most common queries for which patients were calling the customer care and explore potential options to grow bookings. Based on these data points, Voiceoc designed a ‘WhatsApp Conversational AI’ that would allow patients to book tests, pull lab results, avail support and a lot more in seconds.
Key Use Cases
Avg. Test Bookings Monthly
Report Queries Automated Per Month
Patient Satisfaction Score
Growth In Monthly Traffic