About The Diagnostic Company
A well known diagnostic company having 10+ NABL accredited labs and 900+ collection touchpoints
The company felt a strong need to provide a channel that can enable their patients to quickly book test appointments and avail support. Moreover, the call centre system was loaded with calls for reports and so, there was a strong need to design a mechanism that can allow patients to retrieve the reports at their end.
Voiceoc team did in depth analysis to understand the challenges that the diagnostic company was facing & accordingly designed a ‘WhatsApp Conversational AI’ that would enable patients to book tests, locate nearest centre, pull out latest & historical reports plus avail support from the customer care agent.
Key Use Cases
Avg. Test Bookings Monthly
Report Queries Automated Per Month
Patient Satisfaction Score
Growth In Monthly Traffic