Business:
Hospital
Region:
Bahrain
Locations:
2
About The Hospital
This Hospital is Located in Bahrain and has more than 100+ beds and more than 450+ employees. This hospital is Accredited by NHRA, and has AHA Traning Centres.
Objective
The objective of this project was to help the hospital increase new bookings & improve patient engagement.
About the Project
A conversational AI was designed on WhatsApp that would allow patients to:
- Book Appointment
- Pull the latest & historical lab results
- Locate the nearest centre
- Get quick support
- Check ongoing offers
The complete system was integrated with their HIS system and SMS Gateway.
Key Use Cases
Business Impact
1,730
Patients Handled Monthly
17.57%
Growth in Monthly Traffic
190+
Report Queries Handled Monthly
93.14%
Patient Satisfaction Score
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